Returns & Exchanges

At Jamzan Creations, we want you to be completely satisfied with your purchase. Our Returns and Exchange Policy outlines the guidelines and procedures for returning or exchanging products purchased through our online drop shipping service. By making a purchase from our store, you agree to the terms outlined in this policy.

  1. Eligibility for Returns and Exchanges:

   - To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.

   - Certain products, such as perishable goods, personalized items, or items marked as final sale, may not be eligible for return or exchange. Please check the specific product listing for details.

  1. Return and Exchange Process:

   - If you wish to return or exchange a product, please contact our customer service within [3] days of receiving the item.

   - Our customer service team will provide you with instructions on how to return the product. Please ensure that the item is securely packaged to prevent damage during transit.

  1. Return Shipping Costs:

   - For returns or exchanges due to a faulty or incorrect item, we will cover the return shipping costs.

   - If the return or exchange is due to a change of mind or any other reason not caused by our error, you will be responsible for the return shipping costs.

  1. Refunds and Store Credit:

   - Once we receive the returned item and verify its condition, we will process your refund.

   - Refunds will be issued in the original form of payment used for the purchase.

   - If you prefer, we can provide store credit instead of a refund, which can be used for future purchases on our website.

  1. Exchange for Defective or Damaged Products:

   - If you receive a defective or damaged product, please contact us immediately with supporting evidence (e.g., photos).

   - We will arrange for a replacement to be shipped to you as soon as possible, free of charge.

  1. Refunds and Exchanges for Lost or Delayed Shipments:

   - In the rare event that your shipment is lost or significantly delayed, please contact us to initiate an investigation with the shipping carrier.

   - If the package is confirmed as lost, we will offer you the choice of a refund or a replacement shipment.


  1. Changes to Returns and Exchange Policy:
   - We reserve the right to update or modify this Returns and Exchange Policy at any time.